Store Policy
Customer Care
Our Customer Service channel is available to answer questions, register suggestions, compliments, or resolve any unforeseen issues with your purchases. We value clear and agile communication.
Official Contact Channels
Email: sportifyme.store@gmail.com
Business Hours: Monday to Friday, from 9 am to 6 pm (except holidays).
Response Times
Emails and Messages: We are committed to responding to all requests within a maximum of 24 or 48 business hours.
When contacting us regarding an order already placed, please provide the order
number to expedite the service.
Privacy & Safety
Sportifyme values the security, privacy, and protection of its customers' data. This policy details how we collect, store, and process your information, in full compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018).
Collection and Use of Information
Registration Data: Your personal data (Name, Email, Phone, and Address) are collected strictly for order processing, invoice issuance, and delivery logistics.
Marketing Communications: Sending promotional or news emails will only be done with your prior authorization (opt-in). You can unsubscribe at any time via the link at the bottom of our emails.
Payment Security
Secure Environment: All payment transactions, whether by credit card, Pix, or bank slip, are processed by integrated and encrypted payment intermediaries (such as [e.g., Mercado Pago, PagBank, Stripe, etc.]).
Card Data: We do not store your credit card data on our servers. This process is done in a 100% encrypted manner by the payment operator itself.
Data Protection and Sharing
SSL Encryption: Our website has an SSL security certificate (the padlock in the address bar), ensuring that all information transmitted between your browser and our server is confidential.
Secrecy: We guarantee that your personal data will never be sold, exchanged, or disclosed to third parties
, except when this information is strictly necessary for the delivery process (such as sharing your address with carriers or the Post Office) or by court order.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments