Shipping & Returns
Shipping Policy
Sportifyme is committed to delivering its products quickly, safely, and transparently. Below, we detail how our shipping process works:
Shipping and Delivery Times
Order Processing: After payment confirmation, the order takes 1 to 3 business days to be processed, packaged, and collected by the carrier.
Delivery Time: The final delivery time is calculated on the checkout page and varies according to your region and the chosen shipping method (Post Office, carrier, etc.).
Start of Counting: The delivery time count begins on the business day following the shipment of the product.
Order Tracking
As soon as your order is shipped, you will receive an email containing the tracking code and a link to track the delivery status in real time.
Delivery Attempts and Incorrect Address
Attempts: Carriers make up to 3 delivery attempts to the address provided. If there is no one to receive the package, the product may be returned to our distribution center or be available for pickup at the nearest Post Office branch.
Registration Information: It is the customer's responsibility to correctly fill in the delivery address. If the product is returned due to an incorrect or incomplete address, the cost of resending will be the buyer's responsibility.
Return & Exchange Policy
Our policy was created to guarantee your complete satisfaction, in full compliance with the Consumer Protection Code.
Right of Withdrawal (Return due to Cancellation)
Deadline: The customer has the right to cancel the purchase within 7 (seven) calendar days, counting from the date of receipt of the product.
Conditions: The product must be returned in its original packaging, without signs of use, with the seal intact (if any) and accompanied by all its accessories and invoice.
Exchange due to Defect or Damage
Notification Deadline: If the product presents any manufacturing defect or has suffered damage during transport, the customer must contact us within 72 calendar hours after receipt.
Procedure: We request the sending of photos or videos that prove the defect for preliminary analysis. Once the problem is confirmed, we will carry out the exchange without additional shipping costs for the customer.
General Conditions for Acceptance of Exchanges and Returns Attention: We reserve the right to refuse an exchange or return if the product shows clear signs of misuse, natural wear and tear, or is missing accompanying items. Refund and Reimbursement Methods
Once the product is received at our distribution center and the quality control analysis is approved, the refund will be processed according to the original payment method:
Credit Card: The refund will be requested from the card issuer, and the credit may appear in up to two subsequent billing cycles.
Pix / Bank Slip: The refund will be made via bank transfer or Pix to the account of the purchase holder within 5 business days.
Customer Service Channels
To initiate an exchange, return, or ask questions about your shipment, please contact our support team via email: sportifyme.store@gmail.com